1 Introduction
sw418 ("sw418", "we", "us", "our") is committed to protecting the privacy and personal data of every player and visitor who interacts with the sw418 Platform, including the website and any associated services provided by sw418. This Privacy Policy ("Policy") is intended to be transparent about how we handle personal information so that players can make informed decisions.
This Policy applies to all personal data collected by sw418 in connection with account registration, gameplay, deposits, withdrawals, customer support interactions, marketing communications, and general use of the Platform. It should be read in conjunction with the sw418 Terms & Conditions, which govern your use of the Platform.
sw418 operates its services with reference to applicable data protection principles, including those consistent with the Philippine Republic Act No. 10173, also known as the Data Privacy Act of 2012 ("DPA"), where applicable. We are committed to the principles of transparency, legitimate purpose, and proportionality in all data processing activities.
2 Data Controller
For the purposes of applicable data protection law, sw418 is the data controller of personal information collected through the Platform. As data controller, sw418 determines the purposes and means of processing your personal data and is responsible for ensuring that processing is carried out lawfully, fairly, and in a transparent manner.
Where sw418 engages third-party service providers to process personal data on our behalf — such as payment processors, game providers, and identity verification services — those parties act as data processors and are bound by data processing agreements that restrict their use of your data to the specific purpose for which it was shared.
3 Personal Data We Collect
sw418 collects the following categories of personal data, depending on the nature of your interaction with the Platform:
| Category | Examples | Required? |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, government-issued ID number (passport, driver's licence, UMID, SSS, PRC) | Yes — for KYC and withdrawal processing |
| Contact Data | Philippine mobile number, email address | Yes — for account creation and OTP delivery |
| Financial Data | GCash account reference, Maya account reference, bank account details (BPI, BDO, Metrobank), USDT wallet address, Coins.ph reference | Yes — for deposit and withdrawal processing |
| Transaction Data | Deposit and withdrawal history, bet history, game session records, bonus credits and redemptions, wallet balance | Yes — retained for legal and operational purposes |
| Technical Data | IP address, browser type and version, device type and model, operating system, session timestamps | Automatic — collected during normal Platform use |
| Usage Data | Pages visited, games played, features accessed, navigation paths, session duration | Automatic — used for service improvement and responsible gaming monitoring |
| Communications Data | Support chat transcripts, email correspondence, feedback submitted to sw418 | When you contact us — retained for quality assurance and dispute resolution |
| Marketing Preferences | Opt-in/opt-out status for promotional SMS, email, and push notifications | Where you have given consent |
4 How We Collect Personal Data
sw418 collects personal data that you provide voluntarily when you register an account, complete identity verification (KYC), make a deposit or withdrawal, contact customer support, or participate in promotions. This includes all information entered into forms, uploaded as documents, or communicated through live chat or email.
When you access the sw418 Platform, certain technical and usage data is collected automatically through cookies, web beacons, server logs, and similar tracking technologies. This includes your IP address, device information, browser type, and session activity. This data is used to ensure Platform security, personalize your experience, and analyze usage patterns for service improvement.
sw418 may receive personal data from third-party sources in connection with identity verification, fraud prevention, and payment processing. For example, identity verification services may confirm whether the document details you submitted match records held by the relevant authority. Payment processors such as GCash and Maya may provide transaction confirmation data. sw418 uses such third-party data only for the specific purpose for which it was obtained.
5 Purpose & Legal Basis for Processing
sw418 processes your personal data only where there is a lawful basis to do so. The following table sets out the primary purposes for which sw418 processes personal data and the corresponding legal basis:
| Purpose | Legal Basis |
|---|---|
| Creating and managing your sw418 account | Performance of a contract (providing sw418 services to you) |
| Processing deposits, withdrawals, and in-game transactions | Performance of a contract |
| Identity verification and age verification (KYC) | Legal obligation and performance of a contract |
| Fraud detection, money laundering prevention, and security monitoring | Legal obligation and legitimate interest |
| Responsible gaming monitoring and intervention | Legitimate interest (player protection) and legal obligation |
| Providing customer support and resolving disputes | Performance of a contract and legitimate interest |
| Sending promotional communications (bonuses, offers, news) | Consent (you may withdraw at any time) |
| Improving Platform performance and user experience | Legitimate interest |
| Compliance with regulatory and legal reporting obligations | Legal obligation |
6 Data Sharing & Disclosure
sw418 does not sell, rent, or trade your personal data to third-party marketers or data brokers. Personal data is shared only where necessary for the delivery of sw418 services or where required by law. The following categories of recipients may receive your personal data:
- Game Providers: JILI Games, Pragmatic Play, PG Soft, Evolution Gaming, Ezugi, Spadegaming, and other licensed game studios receive technical session data necessary to deliver their games. They do not receive your full identity or financial data.
- Payment Processors: GCash, PayMaya (Maya), BPI, BDO, Metrobank, USDT network operators, and Coins.ph receive transaction data necessary to process deposits and withdrawals. All are bound by their own regulated data protection obligations.
- Identity Verification Services: Third-party KYC and AML verification providers receive identity documents and personal details to perform verification checks. These providers are contractually bound to use data only for verification purposes.
- IT and Platform Service Providers: Companies that provide hosting, cloud infrastructure, security monitoring, and analytics services to sw418 may process technical and usage data as data processors acting on our instructions.
- Regulatory and Law Enforcement Authorities: sw418 may disclose personal data to competent Philippine authorities or other regulatory bodies where required by law, court order, or lawful request. This includes anti-money laundering reports and responses to gaming regulatory enquiries.
- Fraud Prevention Organizations: sw418 may share data with fraud prevention and responsible gaming organizations to identify and prevent problem gambling behaviors and financial crime.
7 International Data Transfers
Some of the third-party service providers engaged by sw418 — including game providers and platform infrastructure providers — may be located outside the Philippines and may process your personal data in countries other than the Philippines. Where personal data is transferred internationally, sw418 takes appropriate steps to ensure that such transfers are subject to suitable data protection safeguards, including contractual arrangements that impose data protection standards equivalent to those applicable in the Philippines.
By creating a sw418 account and using sw418 services, you acknowledge that your personal data may be transferred to and processed in jurisdictions outside the Philippines, subject to the safeguards described in this Policy.
8 Data Retention
sw418 retains personal data only for as long as is necessary for the purposes for which it was collected, including the fulfilment of any legal, accounting, reporting, or regulatory obligations. The following general retention periods apply:
- Account and identity data: Retained for the duration of your sw418 account and for a minimum of five (5) years following account closure, in compliance with anti-money laundering regulations and gaming regulatory requirements.
- Transaction and financial data: Retained for a minimum of five (5) years from the date of each transaction, as required for financial record-keeping and AML compliance.
- Communications data (support chat, email): Retained for up to three (3) years for quality assurance, dispute resolution, and training purposes.
- Technical and usage data: Retained for up to twelve (12) months for security monitoring and Platform analytics, after which it is aggregated or deleted.
- Marketing preference data: Retained until you withdraw consent, at which point you are removed from active marketing lists (historical consent records may be retained for compliance purposes).
Following the expiry of the applicable retention period, personal data is securely deleted or anonymized in a manner that prevents re-identification.
9 Cookies & Tracking Technologies
sw418 uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device when you visit the sw418 website. Cookies enable sw418 to recognize your browser, maintain your session, remember your preferences, and collect usage analytics.
- Strictly Necessary Cookies: Essential for the Platform to function. These include session management cookies that keep you logged in during your sw418 gaming session. These cannot be disabled without affecting Platform functionality.
- Functional Cookies: Remember your preferences such as language and display settings. Improving your experience on return visits to sw418.
- Analytics Cookies: Used to understand how players interact with the Platform — which games are visited most, how navigation flows, and where players encounter issues. Data is aggregated and anonymized where possible.
- Security Cookies: Help detect and prevent fraudulent activity, unauthorized account access, and bot interactions with the Platform.
Most browsers allow you to control cookies through their settings. Disabling strictly necessary cookies may impair your ability to use sw418 services, including logging in and maintaining your gaming session. sw418 does not use third-party advertising cookies to serve behaviorally targeted advertisements across other websites.
10 Security Measures
sw418 implements appropriate technical and organizational security measures to protect personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include, but are not limited to:
- SSL/TLS encryption for all data transmitted between your device and sw418 servers;
- Hashed storage of account passwords — sw418 does not store passwords in readable form;
- Two-factor authentication (2FA) via SMS OTP, available to all players and recommended for all accounts;
- Access controls limiting sw418 staff access to personal data on a need-to-know basis;
- Regular security assessments and vulnerability monitoring of the Platform;
- Fraud monitoring systems that flag unusual account activity for review;
- Data breach incident response procedures, including timely notification to affected players and relevant authorities where required by law.
11 Your Data Rights
As a player using sw418 services, you have the following rights in relation to your personal data, subject to applicable legal requirements and sw418's legitimate operational and regulatory obligations:
Right of Access
You have the right to request a copy of the personal data sw418 holds about you. Upon receiving a verified access request, sw418 will provide the relevant data within a reasonable timeframe.
Right to Rectification
If personal data sw418 holds about you is inaccurate or incomplete, you have the right to request correction. For certain data (e.g., registered mobile number, email address), you can update this directly through your account settings.
Right to Erasure
You may request deletion of your personal data in certain circumstances. sw418 may be required to retain certain data to comply with legal and regulatory obligations (such as AML record-keeping requirements) even following an erasure request.
Right to Restrict Processing
You have the right to request that sw418 restricts the processing of your personal data in certain circumstances, such as while a dispute about data accuracy is being resolved.
Right to Object
You may object to processing based on sw418's legitimate interests, including profiling for responsible gaming monitoring. You may withdraw consent to marketing communications at any time without affecting your access to sw418 services.
Right to Data Portability
Where processing is based on consent or contract and is carried out by automated means, you may request that sw418 provide your personal data in a structured, commonly used, machine-readable format.
To exercise any of the above rights, contact sw418 support via live chat or email at [email protected]. sw418 may need to verify your identity before processing a data rights request. sw418 aims to respond to all verified requests within thirty (30) calendar days.
12 Children & Minors
sw418 services are strictly for persons aged 21 years and above, consistent with Philippine gaming regulations and PAGCOR-aligned operating standards. sw418 does not knowingly collect or process personal data of individuals under the age of 21.
If sw418 discovers that an account has been registered by a person under 21 years of age, the account will be closed immediately, all personal data associated with that account will be deleted or anonymized (except where retention is required for legal purposes), and any funds held in the account will be subject to review in accordance with the sw418 Terms & Conditions.
Parents and guardians who believe their child or ward may have accessed or registered with sw418 should contact our support team immediately at [email protected] so that the matter can be addressed promptly. sw418 supports the use of parental control software to prevent minors from accessing gambling websites.
13 Links to Third-Party Platforms
The sw418 Platform may contain references to or integrations with third-party services, including licensed game providers and payment platforms. These third parties operate their own privacy policies independently of sw418. sw418 is not responsible for the data practices of third-party platforms accessed through or in connection with the sw418 service.
When you interact with a third-party payment platform such as GCash or Maya to process a transaction, your interaction with that platform is governed by that platform's own terms and privacy policy. sw418 recommends reviewing the privacy policies of any third-party service you use in connection with your sw418 account.
14 Policy Updates
sw418 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or Platform services. The "Last Updated" date at the top of this Policy indicates when the most recent revision was made. Where changes are material — meaning they significantly affect your rights or how your data is used — sw418 will notify registered players via SMS to their registered Philippine mobile number, email, or a prominent notice on the Platform prior to the changes taking effect.
We encourage players to review this Privacy Policy periodically. Your continued use of the sw418 Platform following notification of any update constitutes your acceptance of the revised Policy. If you do not agree with a material change, you may close your sw418 account by contacting our support team.
15 Contact Us
For any questions, concerns, or requests relating to this Privacy Policy or sw418's data practices, please contact us through the following channels:
- Live Chat: Available 24/7 directly on the sw418 Platform — the fastest way to reach our team
- Email: [email protected]
- Response Languages: English and Tagalog
- Response Time: Live chat within 2 minutes; email within 24 hours